What is a convenience/surcharge fee and how does it work?

The pay-for-use system or convenience fee system used by the white label ATM industry is a common practice in the business sector. Many other businesses charge for the services that they deliver and below are a few examples:

• An extra $10.00 to pick up a Canadian passport instead of having it sent to your home.
• In Ontario, a $1.00 convenience fee for self-service purchasing of a vehicle validation sticker through a Service Ontario Kiosk.